My Privacy policy is as follows :
PRIVACY POLICY
I take the privacy rights of my patients very seriously. This privacy policy sets out how I deal with your ‘personal information’, that is, information that could identify, or is related to the identity of, an individual.
What personal information do I collect?
In order to treat you, I will ask you to provide certain information. This includes:
- Name
- Gender
- Date of birth
- Home address
- Email address
- Telephone number
- Medical history.
To this, over time, I will add details of the conditions for which you have consulted me and the remedies and other therapies that I have prescribed or recommended.
How do I collect this personal information?
All the information collected is obtained directly from you. This is usually at the point of your initial consultation. The information is collected via a ‘medical history form’ which I complete at the initial consultation. At the point at which you provide your personal information, I will also request that you provide consent for me to store and use your data. Your consent is required in order to ensure my compliance with data protection legislation. Subsequently, I will add to this initial information with details of the consultations you hold with me.
How do use this personal information?
I use your personal information to analyse the conditions for which you have consulted me and to prescribe remedies and other therapies.
I will communicate with you by email, other digital methods, by telephone and by post.
With whom do I share your personal information?
I do not share your personal information
How long do I keep your personal information?
I need to keep your information for as long as you continue to consult me. Since patients often return for more consultations after a period of absence, I will keep your information for seven years after your last consultation. In the case of children, 7 years after their 18th Birthday. At that point, your file will be securely destroyed and any digital information will be erased from my computer systems.
How your information can be updated or corrected
To ensure that I have accurate and up-to-date information, you need to inform me of any changes you believe I should make to the personal information I hold. You can do this by contacting me by any of the methods previously described.
Under data protection legislation, you have the right to inspect the personal information I hold about you. You can make a request to do so by contacting me and I will endeavour to respond within 14 working days.
How do I store your personal information?
My patient files are paper-based and are held securely within my consulting room. I take steps to protect your personal information against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification.
Your email address, if you have one, is held securely on the servers of my email providers, currently Google mail .My policy review date is every 2 years, e.g. May June 2028
Changes to this policy
This policy may change from time to time. If I make any material changes, I will make you aware of them.
Contact
If you have any queries about this policy, need it in an alternative format, or have any complaints about my privacy practices, please contact me:
Vanessa Sanderson
21 The Quarter, Staplehurst, Kent TN12 0EP
Mobile: 07739114299
Land Line: 01580 893686
Email: rightremedies@gmail.com
UK General Data Protection Regulation (GDPR) Complaints Procedure:
If you need to make a complaint about GDPR data I hold please read below :
1. About This Document
This document sets out the complaints procedure for Vanessa Sanderson or Right Remedies refered to as "I" in this document. It explains how I will handle any complaint you make about the way I collect, store, or otherwise process your personal data under the UK GDPR and the Data Protection Act 2018.
2. My Contact Details:
Any GDPR-related complaints should be directed to me using the contact details below:
Name: Vanessa Sanderson
Registered address : 21 The Quarter, Staplehurst, Kent TN12 0EP
Email: rightremedies@gmail.com
Post: to the Registered address
Privacy Policy: is above this document.
3. Your Rights Under UK GDPR:
you have the following rights to the personal data I hold about you:
- The right to access the personal data I hold ( subject to Access Request)
- The right to rectification - to have inaccurate or incomplete data corrected
- The right to erasure ( forgotten) in certain circumstances.
- The right to restrict processing of your personal data
- The right to data portability - to receive your data in a structured, (machine readable if possibe) format
- The right to object to processing
- The right to withdraw consent at any tume where processing is based on your consent.
- If you believe I have not respected one or more of these rights, you are permitted to raise a formal complaint using the procedure set out in this document.
4. How to make a complaint
Please submit in writing ( post or email ) using the contact details in Section 2. Please include:
- Your full name and contact details
- A clear desciption of your concern and data proetction rights you believe have been affected.
- The approximate dates when the issue occured.
- Any relevant correspondence or documents.
5. My Complaints Procedure:
Once I receive your complaint, I will follow the five steps below. I am committed to handling any complaints promptly, fairly and confidentially.
1. Acknowledge - within 30 days. I will acknowledge your complaint in writing within 30 days of receiving it, confirming that I have recorded it and will be investigating it.
2. Request of further information: if any further details are needed to fully investigare your complaint I will request these as soon as possible and explain what I need and why.
3.
